Grace Bartholomew
MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Relationship Representative
Northland Area Federal Credit Union
12.2023 - Current
- Assist clients with financial transactions and account management
- Provide exceptional customer service and problem resolution
- Improved member experience by quickly addressing concerns, ensuring positive resolution of issues raised during interactions.
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
- Managed multiple tasks simultaneously, prioritizing responsibilities based on urgency and importance for optimal efficiency within the branch environment.
- Supported branch leadership in the execution of marketing campaigns and promotions aimed at attracting new members and increasing product adoption rates among existing clientele.
- Identified cross-selling opportunities through an in-depth understanding of members'' financial situations and needs.
- Completed training and worked effectively under high-pressure client services environments.
Ophthalmic Assistant
Grand Traverse Ophthalmology Clinic
07.2023 - 12.2023
- Assisted with patient care, including pre-exam screenings and diagnostic testing
- Maintained accurate patient records and supported ophthalmologists
Appointment Coordinator
Fox Subaru
12.2022 - 04.2023
- Managed customer scheduling and coordinated service appointments
- Provided administrative support and enhanced customer engagement
Shipping and Receiving Assistant/ Customer Service
Costco Wholesale
05.2019 - 12.2022
- Delivered high-quality customer service in a fast-paced retail environment
- Managed inventory and ensured a smooth checkout experience for members
- Handled day-to-day shipping and receiving
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Certified Lifeguard
Kalkaska Kaliseum
02.2018 - 08.2018
- Ensured swimmer safety through vigilant monitoring and CPR/First Aid certification
- Increased guest satisfaction by providing friendly assistance with inquiries, concerns, or facility information.
- Supported fellow lifeguards during high-traffic periods by providing additional supervision or assistance as needed.
- Managed emergency situations efficiently, working closely with other lifeguards to secure the area and provide necessary support.
- Improved pool cleanliness by regularly testing water quality and adjusting chemical levels as needed.
- Conducted regular maintenance checks on equipment, promptly addressing any issues to ensure optimal functionality.
- Responded to emergency situations in a timely, efficient manner.
Education
No Degree - Criminal Justice
Northwestern Michigan College
Traverse City, MI05.2026
No Degree - Criminal Justice
Grand Valley State University
Allendale, MISkills
- Friendly, positive attitude
- Critical thinking
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Computer skills
- Organization and time management
- Problem resolution
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
Accomplishments
• Women in Sports Leadership Conference (2018)
• Selected by school staff to represent the student body at a 3-day leadership event in Lansing.
• Rotary Life Leadership Conference (2018)
• Awarded a scholarship to attend a 4-day leadership conference in Tustin.
• Academic Awards:
• 10th Grade English Award
• 9th Grade Spanish Award
• Radiology Job Shadowing (2019)
• Varsity Volleyball Team (2017-2019)
• Team Captain (2018)
• Junior Varsity Volleyball Team Captain (2016)
• Competitive Swimming (MTSL) (2006-2019): Multiple state-level top 10 finishes
• Dean’s List – Northwestern Michigan College
Certification
- First Aid Certification - American Heart Association.
Languages
Spanish
Limited Working
Timeline
Member Relationship Representative
Northland Area Federal Credit Union
12.2023 - Current
Ophthalmic Assistant
Grand Traverse Ophthalmology Clinic
07.2023 - 12.2023
Appointment Coordinator
Fox Subaru
12.2022 - 04.2023
Shipping and Receiving Assistant/ Customer Service
Costco Wholesale
05.2019 - 12.2022
Certified Lifeguard
Kalkaska Kaliseum
02.2018 - 08.2018
No Degree - Criminal Justice
Northwestern Michigan College
No Degree - Criminal Justice
Grand Valley State University
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