Janelle Golde
Vandalia
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company success. Articulate, enthusiastic and results-oriented with a passion for building relationships and keeping members happy.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Member Relationship Representative
Abbey Credit Union
Vandalia
10.2023 - Current
- Assist members with account inquiries and transaction processing.
- Educate members on credit union products and services.
- Resolved member complaints through effective communication and problem-solving.
Server
Outback Steakhouse
Dayton
05.2010 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders accurately and communicated effectively with kitchen staff.
- Ensured cleanliness and organization of tables and dining areas.
Art Buyer
Mazer Corporation
Dayton
01.2001 - 02.2008
- Worked with larger educational publishers to create text books
- Commissioned illustrations, photographs maps for educational text books.
- Negotiated pricing and terms with vendors for cost-effective procurement.
Education
Bachelor of Arts - Graphic Design
Eastern Michigan University
Ypsilanti, MI 09.1996 - 12.2000
Skills
- Prompt, reliable and hard working
- Learn quickly
- Member support, communicate well with customers/members
- Product knowledge
Timeline
Member Relationship Representative
Abbey Credit Union
10.2023 - Current
Server
Outback Steakhouse
05.2010 - Current
Art Buyer
Mazer Corporation
01.2001 - 02.2008
Bachelor of Arts - Graphic Design
Eastern Michigan University
09.1996 - 12.2000