Grace Berfanger
Summary
Strong leader and problem-solver with seven years of experience in customer service and management. Accomplished various tasks daily, including maintaining balanced tills, ensuring customer satisfaction and support to coworkers. Dedicated to growth and interested in upward mobility within the company.
Overview
6
6
years of professional experience
Work History
Department Manager
Bevmo-Gopuff
05.2023 - 12.2024
- Maintained a balanced register and efficient service to all customers
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Oversaw the wine department ordering, wedding orders and maintained cleanliness and stock of the department
- Managed projects efficiently from inception to completion ensuring timely delivery.
- Handled customer complaints and resolution
Realtor Assistant
June Berfanger
05.2022 - 05.2023
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.
Paraeducator
Evergreen School District
10.2021 - 05.2022
- Supported bilingual learners in the classroom
- Provided extra material and helped interpret assignments
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
Guest Advocate
Target Corporation
10.2020 - 10.2021
- Prepared weekly inventory list/schedule
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Sanitized and disinfect high contact surfaces throughout day shift
- Ability to work independently and problem solve without an active manager.
Warehouse Worker
Fox Coatings & Construction
01.2020 - 09.2020
- Maintained a clean and safe environment for coworkers to efficiently build, package and ship out CleanDump products
- Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Cashier
Costco Wholesale Corp
06.2019 - 09.2019
- Actively engaged with members in a fast-paced environment, years training)
- Maintained a balanced register
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Experience in sales and promotion of Costco memberships and Credit Card
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Geography
University of Washington
Seattle, Washington03.2020
High School Diploma -
Union High School
Camas, Washington06.2015
Skills
- Kind and efficient worker
- Money handling experience
- Consistent & reliable
- Leadership/management
- Excellent written and oral communication
- Microsoft Office certified
Languages
Availability
Monday- Friday, 8am-8pm
Timeline
Department Manager
Bevmo-Gopuff
05.2023 - 12.2024
Realtor Assistant
June Berfanger
05.2022 - 05.2023
Paraeducator
Evergreen School District
10.2021 - 05.2022
Guest Advocate
Target Corporation
10.2020 - 10.2021
Warehouse Worker
Fox Coatings & Construction
01.2020 - 09.2020
Cashier
Costco Wholesale Corp
06.2019 - 09.2019
Bachelor of Arts - Geography
University of Washington
High School Diploma -
Union High School
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