Grace Bilodeau

Utilized HubSpot CRM for lead tracking and follow-up management to enhance customer relationships.

Verified insurance and went over billing policies with physical therapy patients

Managed clinical workflow by coordinating busy provider schedules & was the main point of contact to handle all customer accounts and service.

Worked with upper management on various projects with strategies on ways to drive new business.

Assisted patients with rehabilitation exercises and monitored recovery progress. Supported patients in performing rehabilitation activities and tracked their development.

Managed a balanced schedule of 20 hours per week alongside full-time academic commitments.

Provided wellness and lifestyle guidance to patients, particularly older adults, focusing on healthy habits, mobility, and injury prevention

Integrated nutrition knowledge to educate patients on the role of diet in recovery, energy levels, and overall wellness.

Executed exceptional guest service in high-volume upscale Mediterranean restaurant, ensuring memorable dining experiences.

Trained and onboarded new hires, ensuring consistency in service standards and team performance.

Acted as the main point of contact for wedding clients, coordinating event timelines, menus, floor plans, and staffing to ensure a smooth experience.