Hi, I’m
Grace Blank
FirstNet Consultant
Le Claire,IA
Summary
To obtain a challenging position, where I can fully utilize my talents and skills as a leader and problem solver, while contributing to the success of the company.
Overview
18
years of professional experience
4
years of post-secondary education
Work History
AT&T MobilityDavenport, IA
FirstNet Sales Consultant
08.2021 - Current
Job overview
- Responsible for improving the performance of FirstNet Subscriber Paid sales across Iowa and Nebraska
- Manage and maintain Subscriber Paid adoption growth from new and existing agencies while working to drive that traffic into retail points of distribution
- Build relationships with FirstNet eligible agencies and partner associations to promote FirstNet adoption and gain access to subscribers to increase penetration of products and services
- Present to FirstNet agencies and Subscriber Paid consumers to achieve sales and objectives
- Attend Public Safety Conferences, Tradeshows, and Table Days to promote and bring FirstNet awarenes
- Subject matter expert for Subscriber Paid and point of contact for Retail and its Leadership teams, managing over 40 stores across two states
- Perform virtual and face-to-face trainings of the FirstNet Subscriber Paid program to Retail
- Gained strong leadership skills by managing projects across multiple channels from start to finish
AT&T MobilityReno, NV
Retail Sales Consultant
10.2005 - 08.2021
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Resolving customer service issues and escalations, and was top ranked in market's Customer Service Experience
- Provided accurate information about promotions, customer programs, and products, helping drive customer retention
- Developed professional relationships with customer to increase loyalty, retention, and rapport
- Knowledgeable on workarounds, policies, procedures, and thinking outside-the-box
- Stocked merchandise, clearly labeling items, and arranging according to size, color, or brand
- Managed cash register after end of shift to balance and record accurate transactions
- Utilized upselling techniques to promote additional products and increase sales
Education
University of Phoenix
Bachelor of Science from Business
10.2009 - 10.2013
Skills
Verbal and Written Communications
Problem Solving & Critical Thinking
Strategic Planning
Organizational and Time Management
Leadership
Sales and Marketing
Customer Relations
B2B Sales
Persuasive Communication
Product and Service Knowledge
Account Servicing
Demonstrations
Revenue Generation
Accomplishments
- Led the nation in Agency / Subscriber Paid mix month over month in 2022
- 352% YoY Authorized Retail Growth
- 32% YoY Retail Growth
- Paved the way of what right looks like to be a successful and effective Subscriber Paid Consultant
- 2019 Director's Diamond Club Winner
- 2019 Business Expert
Timeline
FirstNet Sales Consultant
AT&T Mobility
08.2021 - Current
University of Phoenix
Bachelor of Science from Business
10.2009 - 05.2013
Retail Sales Consultant
AT&T Mobility
10.2005 - 08.2021