Grace Brown
Moorhead,MN
Summary
Experienced professional with a strong background in healthcare coordination and client support. Recognized for effective teamwork and commitment to delivering high-quality service while ensuring compliance with regulations and best practices.
Overview
4
4
years of professional experience
Work History
Homecare Coordinator
Interim HealthCare
Fargo, ND
03.2025 - 12.2025
- Conduct interviews and recruit new employees
- Perform orientations, conduct compliance checks, conduct trainings for new employees, and ensure company policies are being followed
- Manage scheduling and coordination of home care services for several clients, ensuring optimal care coverage
- Oversee a team of many home care aides, providing direction and support in daily tasks and client care
- Develop and maintain client care plans, updating them regularly to meet changing needs
- Manage client intake and assessments, gathering essential information to match clients with appropriate caregivers
- Ensure compliance with state regulations and industry standards in the provision of home care services
Customer Success
Office Sign Company
Fargo, ND
03.2024 - 03.2025
- Manage a high volume of incoming calls and emails
- Assist customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Collaborate with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Resolve billing discrepancies by collaborating with the finance team
- Provide exceptional customer service by promptly responding to inquiries and resolving issues
Life Engagement Coach
New Perspective Senior Living
Fargo, ND
12.2023 - 03.2024
- Collaborated with team members to develop creative and engaging activity programs that catered to the interests and needs of participants
- Planned and executed a wide range of activities and events for seniors
- Collaborated with other departments within the organization to coordinate joint initiatives or cross-functional projects related to recreational activities
- Ensured compliance with health regulations during food-related events by implementing proper hygiene practices
- Created detailed activity plans outlining objectives, materials needed, timelines, and expected outcomes
Direct Support Professional
CCRI (Creative Care for Reaching Independence)
Moorhead, MN
11.2021 - 12.2023
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
HR Intern
Eventide Senior Living Communities
Moorhead, MN
08.2023 - 11.2023
- Participated in onboarding new employees by preparing orientation materials and assisting with paperwork completion
- Supported HR team in organizing training sessions and workshops for staff development
- Contributed to the maintenance of employee records and ensured data accuracy in HRIS systems
- Provided administrative support to the HR department including filing, scanning documents, and managing correspondence
- Aided in updating organizational charts reflecting changes due to promotions, transfers, or new hires
Education
Bachelor of Science - Health Services Administration
Minnesota State University - Moorhead
Moorhead, MN12-2023
High School Diploma -
Wadsworth High School
Wadsworth05-2020
Skills
- Scheduling and staffing
- Healthcare systems navigation
- Client advocacy
- Case management experience
- Professionalism and ethics
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Homecare Coordinator
Interim HealthCare
03.2025 - 12.2025
Customer Success
Office Sign Company
03.2024 - 03.2025
Life Engagement Coach
New Perspective Senior Living
12.2023 - 03.2024
HR Intern
Eventide Senior Living Communities
08.2023 - 11.2023
Direct Support Professional
CCRI (Creative Care for Reaching Independence)
11.2021 - 12.2023
Bachelor of Science - Health Services Administration
Minnesota State University - Moorhead
High School Diploma -
Wadsworth High School