Grace Butler
Edgeworthstown Co.Longford,Ireland
Summary
Orderly professional with proven success in dealing with routine correspondence accurately and promptly. Excels at providing high quality customer service to diverse range of customers, both internal and external. Well-versed in strong communication and organisation skills. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospitality & Events Graduate
BallenIsles Country Club
Palm Beach Gardens, FL
09.2025 - Current
- Delivered exceptional guest experiences by anticipating needs and responding to inquiries.
- Supported team members during busy events by providing on-the-ground assistance.
- Organized attendee registration processes, streamlining check-in procedures at events.
- Executed venue setup arrangements, adhering to safety standards and client specifications.
- Utilized data analytics tools to monitor sales performance and consumer behavior trends.
Clerical officer
North Midlands Credit Union
Mullingar , Westmeath
01.2025 - 09.2025
- Managed high-volume cash handling for efficient banking operations.
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Handled sensitive information discreetly, safeguarding client confidentiality.
- Completed administrative tasks to support department functions.
Social Media Content and Receptionist
Aesthetics By Anna
Cavan, Longford And Westmeath
06.2023 - 12.2024
- Scheduled appointments for clients, customers, and other visitors.
- Developed content for various social media platforms, including Instagram, TikTok, and Facebook.
- Managed customer service inquiries on social media platforms promptly.
Waitress and Hostess
Larchmont Shore Club
New York, The United States
05.2024 - 09.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
Barista
Esquires Coffee House
Longford
04.2021 - 05.2024
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Barista
VDA Coffee
Longford, I
09.2022 - 01.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
Deli Assistant
Keanes Supermarket
Edgeworthstown
06.2018 - 11.2019
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
Education
Bachelor of Arts - Honor's Bachelors Degree in Arts Management
Institute of Art Design And Technology
Dublin05.2024
Bachelor of Arts - Erasmus
IULM University of Milan
Milan, ItalyLeaving Certificate -
Cnoc Mhuire Granard
LongfordSkills
- Point of Sale (POS) system operations
- Spreadsheet proficiency
- Data entry
- Customer engagement management
- Microsoft office mastery
- Hospitality standards
- Customer Service
Accomplishments
- Full attendance certificate for Academic years 2017/2018 & 2018/2019.
- Student of the year award for the Academic year 2017/2018.
- Community Games County Gold and Silver in relay, mixed relay, hurdles and 200 meters sprint.
- County Football minor football medal winner.
- Master Barista.
- Eucharistic Minister.
Certification
- HACCP 1&2 training.
- Manual Handling.
- GDPR.
- Excel training.
- Audacity, Wix and Canva training.
References
References available upon request.
Timeline
Hospitality & Events Graduate
BallenIsles Country Club
09.2025 - Current
Clerical officer
North Midlands Credit Union
01.2025 - 09.2025
Waitress and Hostess
Larchmont Shore Club
05.2024 - 09.2024
Social Media Content and Receptionist
Aesthetics By Anna
06.2023 - 12.2024
Barista
VDA Coffee
09.2022 - 01.2023
Barista
Esquires Coffee House
04.2021 - 05.2024
Deli Assistant
Keanes Supermarket
06.2018 - 11.2019
Bachelor of Arts - Erasmus
IULM University of Milan
Leaving Certificate -
Cnoc Mhuire Granard
Bachelor of Arts - Honor's Bachelors Degree in Arts Management
Institute of Art Design And Technology