Grace Cabaya
Kent,WA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
Work History
Operations Manager
ICE CURRENCY SERVICES
SeaTac, WA
04.2014 - Current
- Drive sales performance to achieve profit for all locations through sales led culture and effective management skills
- Manage training to execute effective sales, product, customer service, operational and compliance training or all new and existing staff
- Ensure all branches are open and sufficiently resourced during agreed trading hours and to build a customer focused sales operation where all customers are treated fairly and customer service excellence is achieved at all times
- Remain in lines with regulatory compliance to ensure that staff undertake and fully comply with all company, regulatory, security and audit requirements and are adhering to company best practice guidelines at all times
- Effectively support and develop all staff in the achievement of both personal and business objectives, and to build great relationships with wholesale customers/partners
Operations Coordinator
TRAVELEX CURRENCY SERVICES
Seattle, WA
01.2007 - 03.2014
- Operations over sight for 20 stores in Seattle, Oregon, and Calgary Region
- Responsible for balancing of all inventories, from discrepancies to stock shipments
- Responsible for completion of weekly reports for stock management and monthly reportings
- Ensure operations are meeting to audit and compliance expectations
- Meet all productivity standards set by management such as monthly targets and goals
Sales Consultant
TRAVELEX CURRENCY SERVICES
Seattle, WA
11.2006 - 01.2007
- Provide the highest level of customer service
- Responsible for accurate balancing of inventories
- Motivate team members to achieve financial targets
- 3 months Interim Operations Coordinator
CSR - Counter Sales Representative
HERTZ CORPORATION
SeaTac, WA
05.2004 - 05.2006
- Utilize various resource materials to resolve customer inquiries
- Expedite rental agreement process while providing full customer service
- Inform customers of optional services and current promotions
- Maintained sales yield to meet location revenue goals
Education
Graduate Certificate - Digital Forensics & Protection
Highline College
Seattle, WA06-2026
Computer Applications -
Seattle Central Community College
Seattle, WA03.2004
Skills
- Operations Management
- Hospitality Management
- Profit & loss Management
- Sales
- Inventory Control
- Payroll
- Wholesale Sales/Purchase Invoicing
- Microsoft Office
- Organizational skills
- Customer service
- Cash/ Vault handling
- Typing (65 WPM)
- Computer Literate - Hardware & Software
- Data-Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
ICE CURRENCY SERVICES
04.2014 - Current
Operations Coordinator
TRAVELEX CURRENCY SERVICES
01.2007 - 03.2014
Sales Consultant
TRAVELEX CURRENCY SERVICES
11.2006 - 01.2007
CSR - Counter Sales Representative
HERTZ CORPORATION
05.2004 - 05.2006
Graduate Certificate - Digital Forensics & Protection
Highline College
Computer Applications -
Seattle Central Community College
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