Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Cevicelov

Psychology
Rochester,New York

Summary

Efficient and motivated manager with five years of customer service experience and two years of management experience. Handled team needs with forward-thinking strategies with a focus on daily tasks. Seeking full-time employment in the human services field.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Pet Supplies Plus
04.2022 - Current
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Assisted neighbors in choosing the perfect products for their pets
  • Partnered with the other store leaders to reinforce standards and management routines
  • Involvement in team recruiting and onboarding
  • Performed back office procedures such as daily paperwork, and inputting cashier records and store sales details
  • adhering to and upholding policies on cleanliness, animal care, and safety
  • Trained and managed team members on basic operations and animal care


Team Member

Pet Supplies Plus
06.2019 - 04.2022
  • Processed neighbors' purchases with accuracy and efficiency
  • Unloaded delivery trucks
  • Carried large bags of food and other large items to neighbors' cars
  • Provided care for animals in store including habitat cleaning, feeding, and handling
  • Answered neighbor questions on animal care

Education

Bachelor of Science - Psychology

SUNY College At Brockport
Brockport, NY
05.2001 -

Skills

  • Staff Management
  • Search Engine Optimization
  • Strong verbal and written communication
  • Product Assembly
  • Shift Paperwork Completion
  • Customer Service
  • Worker Training
  • Cash handling expertise
  • Assigning Work
  • Team building

Accomplishments

    Live Animal Specialist - Pet Supplies Plus

  • Specific animal training on proper care, cleaning, habitat recommendations, etc

    • Neighborhood Nutritional Specialist - Pet Supplies plus

  • Training course completed on pet nutrition


Timeline

Shift Supervisor

Pet Supplies Plus
04.2022 - Current

Team Member

Pet Supplies Plus
06.2019 - 04.2022

Bachelor of Science - Psychology

SUNY College At Brockport
05.2001 -

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Grace CevicelovPsychology