Grace Cherry
Las Cruces,NM
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Si Senor Restaurant
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Supervisor• Customer Service Representative
Dairy Queen
07.2017 - 12.2018
- Supervising employees on shift to ensure customer service and overseeing store closing at the end of shift
- Reconcile sales receipts at close of business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Internship Student
Aztec Animal Clinic
02.2017 - 02.2017
- Restocking and shadowing Dr. Boutchet
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Central New Mexico Community College
Albuquerque, NMMarketing, journalism
New Mexico State University
Las Cruces, NM05.2024
High School Diploma -
College And Career High School
Albuquerque, NM05.2021
Skills
- Professional Skills
- Personal Interaction
- Leadership
- Organization
- Time-Management
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Customer Relationship Management
- Money Handling Abilities
- Critical Thinking
- Conflict Resolution
- Work well within group settings
- Customer Service Skills
- Verbal Communication Skills
- Writing Skills
- Sales Expertise
Timeline
Customer Service Representative
Si Senor Restaurant
03.2021 - Current
Supervisor• Customer Service Representative
Dairy Queen
07.2017 - 12.2018
Internship Student
Aztec Animal Clinic
02.2017 - 02.2017
Central New Mexico Community College
Marketing, journalism
New Mexico State University
High School Diploma -
College And Career High School
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