Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Chong

Brooklyn

Summary

Detail-oriented barista and server with experience in enhancing guest experiences through effective communication and team collaboration. Proven ability to solve problems and manage multiple tasks while ensuring customer satisfaction. Passionate hospitality professional with proven expertise in customer service, time management, and conflict resolution. Demonstrated ability to enhance guest experiences and support team success in high-pressure settings.

Overview

5
5
years of professional experience

Work History

Barista

Father Knows Best
Brooklyn
09.2025 - 01.2026
  • Prepared coffee, espresso, and specialty beverages to customer specifications.
  • Maintained the cleanliness and organization of workstations and equipment.
  • Provided excellent customer service by taking orders and addressing inquiries.

Cashier/Expo/Food Runner

Win Son Bakery
Brooklyn
06.2024 - 12.2024
  • Processed customer transactions accurately and efficiently at a busy bakery.
  • Assisted customers with product selection and provided information on bakery items.
  • Managed inventory by restocking shelves and monitoring product freshness.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Hostess/Server

Miss Lilys
New York
04.2021 - 12.2023
  • Managed reservation system to optimize seating and enhance guest experience.
  • Handled guest inquiries and complaints with professionalism and courtesy.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Assisted servers in bussing tables when needed during busy periods.

Hostess

Frankies Spuntino 457
Brooklyn
01.2021 - 12.2022
  • Greeted guests warmly upon arrival to create a welcoming atmosphere.
  • Assisted servers by coordinating seating for optimal workflow during peak hours.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Bachelor of Arts - Culture And Media

Eugene Lang College The New School
New York

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Conflict resolution
  • Time management
  • Hospitality and accommodation
  • Coffee machinery
  • POS system operation

Timeline

Barista

Father Knows Best
09.2025 - 01.2026

Cashier/Expo/Food Runner

Win Son Bakery
06.2024 - 12.2024

Hostess/Server

Miss Lilys
04.2021 - 12.2023

Hostess

Frankies Spuntino 457
01.2021 - 12.2022

Bachelor of Arts - Culture And Media

Eugene Lang College The New School
Grace Chong