Grace Clark
Pembroke Pines
Summary
Developed the ability to communicate with others easily, to be compassionate with those around me, patient, able to work quickly on my feet, maintaining calm in stressful situations/environments, have been described as a mediator that can calm situations, able to manage cash handling/flow, resolve complex issues, kind, consistent, love to work in teams in order to achieve goals, and seeking to transfer these skills into a new field.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Chic-Fil-A
05.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Returns Associate/Cashier
Marshalls
05.2023 - 07.2023
- Employed Customer service skills, teamwork skills, Ability to stand for long hours, Maintaining calm and organized in demanding/stressful situations, following guidelines, ability to solve problems quickly, etc.
- Unloaded, inspected, and stored damaged and returned products.
Education
Senior - 12th Grade
Sheridan Hills Christian School
Hollywood, FLSkills
- Fluent in English & Spanish
- Customer service
- Customer relations
- Time management
- Training and mentoring
- Cash handling
- Complaint resolution
- Team building and leadership
Timeline
Customer Service Manager
Chic-Fil-A
05.2024 - Current
Returns Associate/Cashier
Marshalls
05.2023 - 07.2023
Senior - 12th Grade
Sheridan Hills Christian School
Awards
Been in Principal/Honor roll since 5th grade, Sports Awards (Volleyball Best Improved (2019-2020), Soccer MVP(2019-2020), Volleyball MVP(2020-2021) Volleyball Captain (2023-24), Recognized by the National Academy Of Future Physicians and Medical Scientist
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