Grace Clark
Houston,TX
Summary
Driven business and customer-experience professional with 8+ years in high-volume service environments and leadership roles. Known for strong communication, relationship building, and problem-solving skills. Currently pursuing a Bachelor’s in Business Technology Solutions at Arizona State University. Seeking an aerospace internship in operations, business development, or program support where strong communication and organizational skills can contribute to mission-driven work.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Houston, TX
02.2025 - Current
- Lead store operations and team performance during shifts
- Recognized as Partner of the Quarter (2x) for leadership, performance, and team impact
- Led store to a 96/100 EcoSure food safety audit score, the highest in several years
- Deliver excellent customer service while managing high-volume transactions
- Support onboarding and training of new baristas
Barista
Starbucks
Houston, TX
09.2024 - 01.2025
- Prepared drinks and food orders with speed and accuracy
- Provided friendly and personalized service in a fast-paced environment
Receptionist
Elizabeth Cole, LLC
Houston, TX
12.2023 - 08.2024
- Managed front desk operations, answered calls, and routed messages
- Processed client payments and maintained accurate records
- Created SOP for reception role
- Generated accounts receivable reports and supported office efficiency
Server / Bartender / Hostess
Resturant
Danville, CA
02.2022 - 10.2023
- Delivered attentive table service and crafted drinks as bartender
- Collaborated with staff on food running, bussing, and phone support
Education
Bachelors - Business Technology
Arizona State University
12-2026
Certificate - Film Crew Technology Program
Trade School
Franklin, TN12.2016
High School Diploma - undefined
Franklin Classical School
Franklin, TN05.2015
Skills
- Customer Service & Hospitality
- Leadership & Team Coordination
- Time Management & Multitasking
- POS Systems (Aloha POS, Toast POS)
- Bartending & Food Safety
- Communication & Phone Etiquette
- Organizational & Problem-Solving Skills
- Workplace safety
- Employee training
- Cash handling
- Data analysis
- Excel functions
Timeline
Shift Supervisor
Starbucks
02.2025 - Current
Barista
Starbucks
09.2024 - 01.2025
Receptionist
Elizabeth Cole, LLC
12.2023 - 08.2024
Server / Bartender / Hostess
Resturant
02.2022 - 10.2023
Certificate - Film Crew Technology Program
Trade School
High School Diploma - undefined
Franklin Classical School
Bachelors - Business Technology
Arizona State University