Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Cuevas

Miami,FL

Summary

Proven Account Manager with a track record of fostering strong client relationships and enhancing satisfaction at Two Flowers LLC. Skilled in strategic planning and customer service, adept at leveraging networking skills to boost revenue generation. Demonstrated success in team leadership and optimizing business strategies to exceed performance goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

17
17
years of professional experience

Work History

Account Manager

Two Flowers LLC
11.2016 - 01.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Account Manager, Preferred Accounts

ACF Cargo LLC
11.2008 - 09.2016
  • Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
  • Assessed accuracy of new data sources and data gathering techniques.
  • Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
  • Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.

Real Estate Agent

Fortune International Realty
10.2007 - 11.2008
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Education

Associate of Science - Computer Science

Miami Dade College
Miami, FL
07.2022

No Degree - Real Estate

Gold Coast Schools
Miami, FL
04.2016

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Goal-Oriented
  • Strategic Planning
  • Networking skills
  • Client rapport
  • Upselling
  • Sales Reporting
  • Marketing
  • Revenue Generation

Timeline

Account Manager

Two Flowers LLC
11.2016 - 01.2025

Account Manager, Preferred Accounts

ACF Cargo LLC
11.2008 - 09.2016

Real Estate Agent

Fortune International Realty
10.2007 - 11.2008

Associate of Science - Computer Science

Miami Dade College

No Degree - Real Estate

Gold Coast Schools
Grace Cuevas