Grace Daley
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Mary Free Bed
07.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Trained new staff on filing, phone etiquette and other office duties.
Lab Assistant
Ferris State University
09.2021 - 05.2022
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
Assistant Manager
West Marine
05.2019 - 12.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Applied Science - Health Information Technology
Ferris State University
Big Rapids, MI05.2022
High School Diploma -
Thornapple Kellogg High School
Middleville, MI05.2018
Skills
- Customer Service
- Medical terminology knowledge
- HIPAA Compliance
- Appointment Scheduling
- Patient Intake
- Payment Collection
- Office Administration
Timeline
Patient Service Representative
Mary Free Bed
07.2022 - Current
Lab Assistant
Ferris State University
09.2021 - 05.2022
Assistant Manager
West Marine
05.2019 - 12.2021
Associate of Applied Science - Health Information Technology
Ferris State University
High School Diploma -
Thornapple Kellogg High School
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