Grace D Costa

• Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
• Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
• Built long-term relationships with customers by providing personalized service and support.

Complete business account servicing request for research, disputes, loan payments, loan advances, collateral releases, wire transfers, official check request, statement request and credit inquires

• Review, approve and help resolve customer Business Banking Customer overdrafts

• Assist business customers with deposit and loan servicing needs. Build a rapport with new

clients.

• Perform retail transactions.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicabl

• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Carry out administrative duties such as preparing classroom resources and look after the children who need help.

• Prepare monthly report and daily activity report for children. Provide support to other classes, seat for teachers-parents conferences, help with arts and crafts

• Recognize opportunities and offer enhancements to maximize growth of children. Follow up with parents to ensure their requests have been met to their satisfaction.

• Receive, record, and relay messages accurately, completely, and legibly.

• Provided on-the-job training to new staff members.
• Ensured all safety and sanitation regulations were met throughout the shift.
• Conducted weekly inventory of supplies, equipment, and food items.

• Served customers at a high-volume fast food franchise. Provided solutions to their complaints and ensured customer satisfaction.

• Handled cash with accuracy and integrity. Ensuring opening the register on time and accurate cash transaction.

• Ensured high quality of food by monitoring cleanliness and following the food safety standards of the brand.

• Develop and maintain positive working relationships with others; support team to reach common goals. Train new hires and comply with job expectations and standards.