Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Grace Dickson

Alton,Illinois

Summary

Experienced retail worker with a strong foundation in customer service and extensive product knowledge. Skilled in assisting customers, ensuring satisfaction, and fostering repeat business. Recognized for providing personalized assistance and upholding high standards. Committed to collaborating with team members, achieving results, and adapting to changing needs.

Overview

5
5
years of professional experience

Work History

Merchandise Associate

Home Depot
06.2021 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Built end caps and aisle displays to highlight products and support latest promotions.

Service Desk Associate

Home Depot
03.2021 - 06.2021
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Streamlined service desk processes for improved efficiency and faster resolution times.

Paint Associate

Home Depot
03.2020 - 03.2021
  • Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
  • Delivered exceptional customer service through active listening, empathetic communication, and problem-solving skills.
  • Optimized store appearance through effective merchandising strategies that highlighted key products and promotions.
  • Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
  • Assisted customers in color matching, effectively utilizing the latest technology to achieve desired results.
  • Consistently followed company policies and procedures to uphold quality standards in product offerings and services provided.

Education

Lewis And Clark Community College
01.2021

High School Diploma -

Alton High School
Alton, Illinois
05.2017

Skills

  • Customer Service
  • Money Management
  • Counting Change
  • Microsoft applications proficiency
  • Paint mixing
  • Telephone Etiquette
  • Loss prevention awareness
  • Conflict resolution aptitude

Volunteer Experience

  • Volunteered for Church of Jesus Christ of Latter Day Saints from September, 2018-March, 2020
  • Volunteered at food pantries
  • Student council-organizing fundraisers and school activities

Timeline

Merchandise Associate

Home Depot
06.2021 - Current

Service Desk Associate

Home Depot
03.2021 - 06.2021

Paint Associate

Home Depot
03.2020 - 03.2021

Lewis And Clark Community College

High School Diploma -

Alton High School

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Grace Dickson