Grace Dressler
Woodbridge,NJ
Summary
Dynamic Membership Specialist at AAA Auto Club Group with a proven track record in driving membership growth and enhancing customer satisfaction. Leveraging strong teamwork and first aid skills, I excel in identifying member needs and recommending tailored solutions, consistently achieving sales targets while fostering a positive service environment.
Overview
14
14
years of professional experience
Work History
Membership Specialist
AAA Auto Club Group
08.2017 - Current
- Utilize established sales and service techniques to promote membership acquisition, retention, and customer satisfaction, consistently working toward established sales and quality-service standards.
- Consult with prospective and existing members to identify needs, explain membership benefits and services, and recommend appropriate membership plans and upgrades.
- Conduct membership reviews to evaluate existing accounts and identify opportunities to update or enhance membership plans.
- Manage multiple customer requests simultaneously while maintaining accuracy, professionalism, and a high level of service.
Sales Associate
Babies "R" Us
08.2012 - 08.2017
- Greeted customers, answered product questions, and provided personalized recommendations for strollers, car seats, and nursery furniture.
- Maintained a clean, organized, and safe sales environment for children and families.
- Assisted customers in selecting products. Provided detailed information about items and promoted add-on sales.
- Assisted in training new staff members on POS systems and store loyalty program enrollment to ensure seamless customer service.
- Supervised, trained and coached new employees to maximize the success and selling potential of all associates.
- Processed sales transactions accurately through point-of-sale systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
BBA - Business
GEORGIAN COURT UNIVERSITY
Woodbridge, NJ03-2014
Skills
- Membership sales
- Membership retention
- Problem-solving abilities
- Customer relations
- Staff training
- Verbal and written communication
Timeline
Membership Specialist
AAA Auto Club Group
08.2017 - Current
Sales Associate
Babies "R" Us
08.2012 - 08.2017
BBA - Business
GEORGIAN COURT UNIVERSITY