Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Elder

Cassadaga,NY

Summary

Skilled Patient Care Assistant offering demonstrated expertise in patient support developed over almost 1.5 years of healthcare experience. Skilled at supporting transports, collecting samples, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Nurse position. Ready to help healthcare team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

Brooks Memorial Hospital
12.2022 - Current
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Promoted positive patient experience by actively listening and empathizing with their needs and emotions.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported food trays and aided with feeding.
  • Collected and transported specimens to prepare for lab testing.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Transported patients between rooms and appointments or testing locations.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Worked effectively in fast-paced environments.

Customer Service/Bike Mechanic

Jamestown Cycle Shop
12.2021 - 08.2023
  • Repaired bicycles: Change tubes and tires, fixed chains, trued wheels, replaced and adjusted brakes, and tune ups.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.
  • Solved complex mechanical problems with attention to detail and precision workmanship.
  • Worked register, retail, and assisted customers with choosing products and services.
  • Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
  • Managed inventory levels, ensuring that all parts and supplies were readily available for efficient job completion.
  • Maintained clean and organized workspace, ensuring the safety of both employees and customers.
  • Built trust among clientele by guaranteeing thorough communication throughout entire repair process.
  • Increased repeat business through building strong relationships with clients and consistently exceeding expectations.
  • Gained strong leadership skills by managing projects from start to finish.

Customer Service Cashier

Tim Hortons
06.2021 - 11.2021
  • Take customers orders, drive thru and lobby, work register, and work with customers when complaints arise.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Bachelor of Science - Nursing

Daemen College
Buffalo, NY
05.2025

Associate of Science - Nursing

Erie Community College
Buffalo, NY
05.2024

Skills

  • Specimen Collection
  • Safety Protocols
  • BLS/CPR Certification
  • Empathy and Compassionate Care
  • Personal Hygiene Assistance
  • HIPAA Compliance
  • Biological Specimen Handling
  • Inpatient Care
  • Infection prevention
  • Activities of Daily Living ADL Support

Certification

  • BLS Certified

Timeline

Patient Care Assistant

Brooks Memorial Hospital
12.2022 - Current

Customer Service/Bike Mechanic

Jamestown Cycle Shop
12.2021 - 08.2023

Customer Service Cashier

Tim Hortons
06.2021 - 11.2021

Bachelor of Science - Nursing

Daemen College

Associate of Science - Nursing

Erie Community College

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Grace Elder