Grace Factor
St. Petersburg,FL
Summary
Motivated and customer-focused service professional with over five years of experience in the hospitality industry. Proven ability to excel in fast-paced environments while delivering exceptional service and ensuring guest satisfaction. Strong communication skills and a talent for building rapport with customers, ensuring a welcoming atmosphere. Ready to contribute a positive attitude and dedicated work ethic to your team!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
VFW
05.2024 - 10.2024
- Performed daily opening and closing duties
- Operated as sole bartender during a variety of events
- Served customers drinks, including beer, wine, liquors, and mixed beverages
- Provided excellent customer service to guests
- Kept the bar area safe, clean, and well-stocked throughout each shift
- Monitored and maintained e-tab and pull tab systems, ensuring seamless operation and compliance with gaming regulations
Waitress
Little Dandy
05.2024 - 10.2024
- Cleared and reset tables promptly between guests, maintaining a clean and welcoming dining environment
- Provided a positive customer experience
- Worked efficiently in a fast paced environment
- Ensured high standards of cleanliness in dining areas
- Accurately recorded orders and processed payments through POS system
- Worked well with kitchen staff and other waitstaff to ensure a smooth dining experience
- Worked flexible hours across night, weekend, and holiday shifts
Personal Stylist
Mainstream Boutique
04.2021 - 10.2024
- Managed transactions with POS system
- Positive communication skills with customers and other staff
- Merchandised store inventory in seasonal and brand displays
- Consulted with clients to determine style preferences and provide appropriate recommendations
- Managed the social media presence
- Established a positive rapport with customers to ensure repeat business
Cleaning Service Entrepreneur
Self Employed
04.2020 - 10.2024
- Handled all financial billing & collections
- Obtained new clients and retaining existing clients
- Developed customized cleaning plans based on client needs, preferences, and schedules
- Communicated effectively with clients to address concerns and receive feedback, leading to repeat business and referrals
- Implemented effective marketing strategies resulting in a steady increase in clientele
Personal Care Attendant
Healy Homes
03.2023 - 03.2024
- Provided transportation & supervision of disabled clients
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Documented vitals, behaviors, and medications in client medical records
- Used company software and databases to maintain records of services performed and patient conditions
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Caretaker
Horizon Place
06.2019 - 12.2021
- Provided compassionate and individualized care to residents
- Assisted residents with bathing, dressing, grooming, and administering medication
- Prepared and served meals
- Organized games and activities for the residents.
- Remained alert to problems or health issues of clients and competently responded
Education
Some College (No Degree) -
Mankato State University
Mankato, MNGraduated - undefined
TCU High School
Montgomery, MN06.2020
Skills
- Customer relations and service
- Experience with fast pace environments
- Dependable with good work ethic
- Positive team player
- Self starter
- Sales acumen
Certification
CPR Certified, 10/01/23
Timeline
Bartender
VFW
05.2024 - 10.2024
Waitress
Little Dandy
05.2024 - 10.2024
Personal Care Attendant
Healy Homes
03.2023 - 03.2024
Personal Stylist
Mainstream Boutique
04.2021 - 10.2024
Cleaning Service Entrepreneur
Self Employed
04.2020 - 10.2024
Caretaker
Horizon Place
06.2019 - 12.2021
Graduated - undefined
TCU High School
Some College (No Degree) -
Mankato State University
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