Grace Flachs
Severance,CO
Summary
Dynamic and dependable professional with a strong background in customer engagement at Lunas Tacos. Recognized for steadfast reliability and excellent verbal communication skills, I excel in creating welcoming environments and resolving customer inquiries efficiently. Proven ability to adapt under pressure while maintaining high service standards and supporting team collaboration.
Overview
2026
2026
years of professional experience
Work History
Host/Food Runner
Lunas Tacos
2025 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Host/ Food Runner
Ted's Sweetwater Grill
03.2024 - 05.2025
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Ticket Agent
Hoedown Hill
12.2024 - 03.2025
- Monitored ticket sales and provided detailed reports to management.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Input customer reservations, payment sources, and contact details into Sabre system.
Education
High School Diploma -
Severance High School
Severance, CO05-2025
Skills
- Steadfast reliability
- Customer engagement
- Adaptable mindset
- Dependable consistency
- Positive interpersonal skills
- Organized
- Works Well Under Pressure
- Excellent Verbal Communication Skills
- Good Memory
- Collaborative Team Memeber
Timeline
Ticket Agent
Hoedown Hill
12.2024 - 03.2025
Host/ Food Runner
Ted's Sweetwater Grill
03.2024 - 05.2025
Host/Food Runner
Lunas Tacos
2025 - Current
High School Diploma -
Severance High School