Grace Frederking
HENDERSON
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Dynamic professional with strong appointment scheduling and customer relationship management skills. Proven ability to enhance client satisfaction and streamline operations.
Overview
3
3
years of professional experience
Work History
Receptionist and Dispatcher
Hawthorne Plumbing, Heating and Cooling
Henderson and Reno
09.2024 - Current
- Managed all incoming and outgoing mail, packages, and product deliveries, ensuring accurate documentation and timely distribution.
- Greeted and assisted visitors, including clients, job applicants, and contractors, while maintaining a professional and welcoming front-desk presence.
- Handled high-volume phone communications, scheduling appointments, addressing billing inquiries, and providing service quotes to current and prospective customers.
- Dispatched technicians with detailed job information, ensuring they were well prepared for service calls and customer interactions.
- Maintained accurate records of communications and scheduling changes, facilitating seamless operations and client satisfaction.
Assistant Program Specialist
City of Henderson Parks & Recreation
Henderson
01.2024 - 08.2024
- Facilitated social and life-skill development for both children and adults with special needs in afternoon programs and summer camps, using tailored activities to nurture communication, independence, and fine motor coordination.
- Supported individual growth and engagement by providing one-on-one and small-group assistance, encouraging peer interaction, self-help routines, and functional life skills practice in a structured, inclusive environment.
- Collaborated with program staff to implement behavioral strategies and adapt educational or recreational activities, ensuring meaningful participation, and promoting confidence and skill acquisition.
Recreation Assistant
City of Henderson Parks & Recreation
Henderson
01.2023 - 12.2023
- Developed and implemented engaging after-school and summer camp programs for up to 50 children (ages 5–13), incorporating creative activities that fostered social connections, motor coordination, and age-appropriate enrichment.
- Facilitated structured learning and play by planning diverse group experiences, managing schedules, and encouraging active participation—helping campers build confidence, collaboration, and fine motor skills in safe, inclusive settings.
Education
High School Diploma -
Foothill High School
Henderson, NV05-2024
Skills
- Appointment scheduling
- Customer relationship management
- Document management
- Conflict resolution
- Flexibility in roles
- Communication skills
- Strong teamwork
- Special needs support
- Activity planning
- Program coordination
Timeline
Receptionist and Dispatcher
Hawthorne Plumbing, Heating and Cooling
09.2024 - Current
Assistant Program Specialist
City of Henderson Parks & Recreation
01.2024 - 08.2024
Recreation Assistant
City of Henderson Parks & Recreation
01.2023 - 12.2023
High School Diploma -
Foothill High School
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