Sandra Heron
Summary
Organized Patient Service Representative with 26 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
34
34
years of professional experience
Work History
Medical Receptionist/Dispatcher Coordinator
Radiation Physics Inc/Preventive Diagnostics
Laurel, MD
07.1997 - Current
- Coordinated referrals through other medical specialists and documented details in patient charts.
- Answering multiple phone lines
- Directed dispatching, routing and tracking of 20 fleet vehicles.
- Dispatching orders to medical technicians in the field. Verifying completion of orders when sent into the PAC system
- Notifying physicians and nursing facilities of critical findings
Medical Billing Specialist
Radiation Physics Inc
Beltsville, MD
07.1997 - 07.2001
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
Medical Biller/Collections Representative
Steerman Pediatrics Inc
University Park, MD
01.1993 - 07.1997
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Processed paper appeal submissions and refund requests.
- Logged charges and payments within CBSI computer system
Education
Certificate - Business
General Communications Business School
RockvilleHigh School Diploma -
High Point High School
Beltsville, MD06.1986
Skills
- Dispatching field personnel
- Customer Relations
- MS Office
- Teamwork and Collaboration
- Critical Thinking
- Good Telephone Etiquette
- Organization and Time Management
- Problem-Solving
- Prioritizing calls
- Appointment Scheduling
- Scheduling Tests and Procedures
- Patient Billing
- Time Management
Timeline
Medical Receptionist/Dispatcher Coordinator
Radiation Physics Inc/Preventive Diagnostics
07.1997 - Current
Medical Billing Specialist
Radiation Physics Inc
07.1997 - 07.2001
Medical Biller/Collections Representative
Steerman Pediatrics Inc
01.1993 - 07.1997
Certificate - Business
General Communications Business School
High School Diploma -
High Point High School
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