Ashley Smith

DIRECTV

03.2013 - 07.2025

Assisted in coordinating daily dispatch schedules to optimize route efficiency.
Supported communication between drivers and management to ensure timely services.
Collaborated with team members to resolve operational issues quickly and effectively.
Adapted to changing priorities while maintaining focus on service quality standards.
Contributed to process improvement discussions aimed at enhancing overall dispatch performance.
Improved customer satisfaction with timely and accurate dispatching of service requests.
Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Trained new dispatchers on company procedures, software applications, and communication protocols.
Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
Directed dispatching, routing, and tracking of 100-200 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Monitored incoming requests and prioritized assignments based on urgency and resource availability.