Grace Freeburg
Emeryville,CA
Summary
Well organized and dependable candidate who is eager and willing to learn and problem-solve. Detail-oriented with strong interpersonal and organizational skills. An enthusiastic team player who is able execute multiple tasks with quality and precision to carry out goals.
Overview
5
5
years of professional experience
Work History
Admissions Counselor (Specialty Team)
Grand Canyon Education
02.2022 - Current
- Performs confidential admissions document review in high volumes while abiding by FERPA regulations to evaluate student credentials.
- Exceeds enrollment expectations of more than 30 students per quarter.
- Possesses highest team retention rates of 98%+ and lead conversion rates at 1.67% exceeding expectations, while continuously collecting data to aid in growth and personal improvement.
- Increased interdepartmental relationships and cross-company communication to improve overall student success and satisfaction.
University Counselor
Grand Canyon Education
07.2021 - 02.2022
- Developed personalized schedules with students to improve and develop time management for programmatic success, exceeding retention rates of more than 90%.
- Analyzed and maintained confidential academic records of students to assess educational eligibility through procedural admissions steps.
- Mentored four new team hires.
- Exceeded student enrollment expectations while establishing strong team and managerial relationships which aided in furthered job opportunities within six months of hiring.
Junior Counselor
Grand Canyon Education
10.2020 - 07.2021
- Proficient user of university systems allowing for multiple tasks within the recruitment process to be executed efficiently and effectively with more than 150 student contacts per day.
- Aided in the training of newly hired Junior Counselors and mentored them to assess employee skills.
- Maintained excellent relationships with colleagues and management which led to promotion.
Barista
Starbucks
05.2018 - 01.2021
- Provided high-quality customer service daily, to hundreds of individuals while training new partners and continuously maintaining a positive, respectful, and supportive environment.
- Utilized corporate POS systems and aided with inventory management by submitting work orders on goods and notifying management of potential excess or shortages.
- Maintained excellent managerial and employee relationships, resulting in promotional opportunities.
Education
Master of Science - Business Administration
Grand Canyon University
Phoenix, AZ04.2023
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ05.2021
Skills
- Federal Compliance, FERPA
- Complex Problem-Solving
- Attention to Detail
- Proficient in CRM Use
- Microsoft Office 365 (Excel, PowerPoint, Word, Teams, etc)
Timeline
Admissions Counselor (Specialty Team)
Grand Canyon Education
02.2022 - Current
University Counselor
Grand Canyon Education
07.2021 - 02.2022
Junior Counselor
Grand Canyon Education
10.2020 - 07.2021
Barista
Starbucks
05.2018 - 01.2021
Master of Science - Business Administration
Grand Canyon University
Bachelor of Science - Health Administration
Grand Canyon University
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