Grace Gerhart
Chandler,AZ
Summary
Flexible and dependable with a proven track record at Cheddars Scratch Kitchen, excelling in customer service, phone etiquette, and teamwork. Recognized for enhancing guest satisfaction through effective multitasking and communication skills. Adaptable and organized, with a strong ability to resolve problems and maintain a welcoming environment in fast-paced settings while multitasking .
Overview
2
2
years of professional experience
Work History
Restaurant To-Gos
Cheddars Scratch Kitchen
Chandler, AZ
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Restaurant Hostess
Cheddars Scratch Kitchen
Chandler, AZ
12.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Hostess
Cooper’s Hawk Winery and Restaurant
Chandler, AZ
02.2025 - 04.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess/Busser
Galeto Brazilian Steakhouse
Chandler, AZ
12.2024 - 02.2025
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Diploma - None
Perry High School
Gilbert, AZ05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Hostess
Cooper’s Hawk Winery and Restaurant
02.2025 - 04.2025
Hostess/Busser
Galeto Brazilian Steakhouse
12.2024 - 02.2025
Restaurant To-Gos
Cheddars Scratch Kitchen
12.2023 - Current
Restaurant Hostess
Cheddars Scratch Kitchen
12.2023 - Current
Diploma - None
Perry High School