Kate Quintanar
Olive Garden
San Antonio,TX
7
years of professional experience
Dependable and adaptable individual with experience in customer service and sales. Skilled in problem-solving and teamwork, contributing to a positive work environment and exceeding guest expectations.
Work History
To Gos Specialist/ Line Cook/ Service Professional
1 Year 6 Months- Executed exceptional support during peak periods by effectively managing high call volumes while maintaining service quality.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to darden guest-centric values.
- Engaged with numerous guests daily, maintaining a positive demeanor and focusing on enhancing overall guest satisfaction.
- Guided new team members through training programs, promoting rapid integration into organizational culture and standards for customer satisfaction.
- Ensured adherence to company policies and procedures to uphold high-quality service standards.
- Enhanced guest satisfaction by addressing and resolving complaints promptly and professionally.
- Responded to guest requests, offering excellent support and tailored recommendations to address needs.
- Developed comprehensive cross-training modules and served as a reliable backup for leadership roles.
- Provided exceptional customer service by utilizing in-depth product and service knowledge to enhance guest experiences.
- Ensured guest orders were 100 percent accurate and on time.
- Kept workstation clean and organized to promote safety and efficiency in daily operations., ensuring optimal productivity and safety for all workers.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
Cashier
1 Year 10 Months- Processed transactions efficiently using POS systems, ensuring accurate cash handling and customer service.
- Assisted guest with product inquiries, enhancing overall shopping experience and satisfaction.
- Oversaw cleanliness and organization of checkout area to enhance guest experience.
- Collaborated with team members to streamline checkout procedures, reducing wait times for guest.
- Greeted guest entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Conducted thorough counts of cash drawers at the beginning and conclusion of shifts to uphold accuracy standards.
- Provided comprehensive responses to guest questions about store policies to enhance guest satisfaction.
- Restocked and organized merchandise in front lanes.
- Arranged and showcased merchandise to enhance visual appeal and accessibility.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced shopping experience, provided product information and location assistance.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Promoted additional purchases by emphasizing current deals and ensuring optimal stock levels in the lane.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Associate
4 Years- Advised customers on product options, ensuring a positive and satisfying shopping experience.
- Managed daily inventory processes to maintain sufficient stock levels and support customer satisfaction.
- Analyzed store layout in collaboration with team members to improve product visibility and maximize sales opportunities.
- Conducted detailed training sessions on product knowledge for new associates, supporting their integration and team growth.
- Ensured sales floor remained clean and organized, fostering a welcoming atmosphere for shoppers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cultivated strong customer relationships to drive repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained professionalism and addressed challenges to ensure smooth operations during peak periods.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Interacted with customers in a welcoming manner to effectively assess and address their unique needs.
- Enhanced customer loyalty and retention by providing outstanding service and support during shopping interactions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Excellent communication
Multitasking Abilities
Problem-solving
Flexible and adaptable
Multitasking
Reliable and trustworthy
Team coordination
Cleaning and organization
Friendly
positive attitude
Operational efficiency
Timeline
To Gos Specialist/ Line Cook/ Service Professional
Olive Garden
01.2025 - CurrentRead More
Cashier
Bucees
01.2023 - 11.2024Read More
Sales Associate
The North Face Inc.
10.2019 - 10.2023Read More
Christopher High School
High School Diploma
Read More