Grace Gomez
Kansas City,MO
Summary
Dynamic professional with proven expertise in customer service and staff management. Excelled in workload management, driving sales, and enhancing team performance. Demonstrated ability to exceed performance expectations, ensuring high reliability and operational excellence. Skilled in sales monitoring and adept at leveraging customer interactions to maximize profits.
Overview
5
5
years of professional experience
Work History
Bartender
Twin Peaks Restaurants
12.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assistant Manager
Casey's General Store
02.2020 - 07.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
Metropolitan Community College
Kansas City, MOReal Estate License
Career Education Systems
Kansas City, MO02-2025
High School Diploma -
Grain Valley High School
Grain Valley, MO05-2022
Skills
- Customer service
- Workload management
- Sales monitoring
- Staff management
- Highly reliable
Timeline
Bartender
Twin Peaks Restaurants
12.2022 - Current
Assistant Manager
Casey's General Store
02.2020 - 07.2023
Metropolitan Community College
Real Estate License
Career Education Systems
High School Diploma -
Grain Valley High School
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