Grace Gonzalez

Host:

• Greeting and seating guests, ensuring a welcoming atmosphere.
• Addressed guest inquiries and concerns promptly, enhancing customer satisfaction.
• Managed waitlists efficiently, optimizing table turnover and guest flow.
• Collaborated with kitchen staff to ensure timely food service delivery.

T bar:

• Kept track of and prepared a full menu of drinks
• Maintaining cleanliness and organized work station
• Prepare and cut fresh fruits according to to food safety and presentation standards.

• Prepared high-quality espresso beverages, ensuring consistency to Starbucks standards.
• Delivered exceptional customer service.
• Established great customer service relations.
• Maintained a clean work station; cleaning counters, machines, utensils, and seating areas daily
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Followed strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Greeted members and guests with a welcoming and friendly attitude.
• Greeted and assisted members, enhancing customer experience and satisfaction.
• Address members inquiries, concerns and complaints promptly
• Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
• Monitor and manage inventory levels for coolers, beverages and bar items, as well as track sales performance

• GPA3.5