Grace Gumbert
Norcross,GA
Summary
Self motivated, goal focused, excellent communicator, adapts easily to challenging situations.
Overview
3
3
years of professional experience
Work History
Document Specialist
Adesso Capital
08.2023 - Current
- Maintain, organize and create efficient document flows by using excellent planning and multitasking skills.
- Check accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Prepare digital files.
ERC Specialist
Adesso Capital
11.2022 - Current
- Contacted, pitched and sold potential clients for the ERC program.
- Determined how business qualified, worked with document specialist to obtain necessary documents, communicated credit determination with clients, collected fees from clients, provide necessary follow up with clients as they receive checks and fees are paid.
Rental Clerk
Paradise Rental Boats
05.2022 - 09.2022
- Greeted customers at rental counter and initiated communication to determine service needs.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Explained available rental options, rates and full rental terms thoroughly to facilitate customer satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Provided callers with product and customer service information to foster brand loyalty.
Sales Associate
A Nose For Clothes
09.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05.2020
Some College (No Degree) -
University of North Georgia
Dahlonega, GASkills
- Reservations
- Customer Service
- Guest Inquiries
- Document Management
- Document Organization
Timeline
Document Specialist
Adesso Capital
08.2023 - Current
ERC Specialist
Adesso Capital
11.2022 - Current
Rental Clerk
Paradise Rental Boats
05.2022 - 09.2022
Sales Associate
A Nose For Clothes
09.2020 - 06.2021
High School Diploma -
Forsyth Central High School
Some College (No Degree) -
University of North Georgia
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