Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Grace Gutarra

Spring,US

Summary

Coffee enthusiast driven by creativity and positivism with the ability to accomplish excellent customer service. Self-motivated, hard worker motivated by success with experience in the fast-paced environment. Knowledgeable in the food industry and passionate about helping people communicate for better team efficiency.

Overview

6
6
years of professional experience

Work History

Receptionist

Next level Barbershop
01.2023 - Current
  • Answer incoming calls and schedule and keep track of appointments for our barbers as well as taking messages, and directing calls to the correct extension or person
  • Guarantee timely and smooth processing of all card and cash payments

Hostess

Longhorn Steakhouse
01.2023 - 01.2024
  • Greeted clients warmly, ensuring a welcoming atmosphere that enhanced guest satisfaction and loyalty
  • Maintained an organized front desk, contributing to a professional environment that positively influenced client perceptions
  • Implemented an efficient seating strategy, improving table turnover rates and contributing to noticeable gains in overall restaurant capacity
  • Coordinated with servers and kitchen staff to streamline service, enhancing guest experiences and ensuring timely meal delivery
  • Monitored guest flow patterns to optimize seating strategies, leading to noticeable gains in operational efficiency during busy shifts
  • Assisted servers during peak hours, ensuring efficient service flow and supporting the team in maintaining a high-quality dining experience
  • Conducted regular checks on restroom facilities, maintaining cleanliness and hygiene standards to enhance guest comfort and satisfaction
  • Maintained a clean and welcoming environment by regularly inspecting dining areas and restrooms, ensuring high standards of hygiene and guest satisfaction

Retail Sales Associate

Marshalls
01.2021 - 12.2021
  • Provided personalized customer service, fostering a welcoming environment that encouraged repeat business and strengthened brand loyalty
  • Developed engaging product displays, driving customer interest and contributing to marked gains in sales across seasonal promotions
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Coordinated with team members to maintain optimal stock levels, ensuring product availability and improving overall sales performance
  • Achieved specified sales targets by promoting additional services and products, implementing actionable insights that led to noticeable improvements in service delivery

Volunteer

Instituto CanZion
01.2019 - 12.2019
  • Company Overview: Music school
  • Worked with leadership staff and special committees to define volunteer mission and set standards for school events such as graduation, recitals, and concerts
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies
  • Helped volunteers to demonstrate respect, friendliness, and willingness to help wherever needed
  • Music school

Education

ESL Program -

Lone Star College
Woodlands, TX
01.2019

High School Diploma - undefined

High School
01.2018

Skills

  • Customer Service
  • Problem Solving
  • Communication
  • Phone Etiquette
  • Hospitality
  • Cash Handling
  • Sales
  • Team Collaboration
  • Time Management

Timeline

Receptionist

Next level Barbershop
01.2023 - Current

Hostess

Longhorn Steakhouse
01.2023 - 01.2024

Retail Sales Associate

Marshalls
01.2021 - 12.2021

Volunteer

Instituto CanZion
01.2019 - 12.2019

High School Diploma - undefined

High School

ESL Program -

Lone Star College

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Grace Gutarra