Grace Gutierrez
Leonardtown,MD
Summary
Motivated and customer-focused professional with 3 years of retail experience and over 14 years of volunteer leadership with the Girl Scouts. Skilled in customer service, sales, small business operations, and animal care. Strong communicator and fast learner with a passion for providing excellent service and tailored support to both people and pets. Demonstrated ability to manage high-pressure environments, organize large-scale events, and build loyal client relationships. Seeking a team-oriented role where customer satisfaction, organization, and animal well-being are valued.
Overview
11
11
years of professional experience
Work History
Full-Time Small Business Owner
Tune Town Vinyls
05.2024 - Current
- Manage daily operations for a successful small business, tracking purchases, inventory, and profits.
- Built a loyal customer base through personalized service and consistent quality.
- Designed and produced custom products for target audiences.
- Negotiated favorable vendor terms and managed supply chain.
- Expanded client base through targeted networking and marketing efforts.
Cashier & Floor Assistant
Shepherd's Old Field Market
11.2021 - Current
- Provided excellent customer service, answered questions, and guided customers through the shop.
- Handled cash register operations including returns, refunds, and balancing drawers.
- Maintained cleanliness and presentation of over 90 vendor stands.
- Assisted with store upkeep, restocking, and addressing customer concerns promptly.
- Worked flexible hours and filled in across departments as needed.
Professional Pet Sitter
Self-Employed
01.2015 - Current
- Provided in-home care for dogs, cats, rodents, reptiles, and exotic pets.
- Built and maintained long-term relationships with pet owners through consistent, trustworthy service.
- Administered medications and followed detailed care instructions.
- Maintained communication with clients and offered updates during absences.
- Grew business through referrals and word-of-mouth.
Part-Time Small Business Co-Owner
Mystical Beauty
07.2019 - 01.2023
- Created and sold custom 3D-printed products in a retail setting.
- Oversaw full operation of 3D printing including file creation, machine maintenance, and production.
- Managed budgeting, inventory, and marketing efforts.
- Researched and sourced merchandise for resale to fit store themes and customer preferences.
Education
High School Diploma -
Leonardtown High School
Leonardtown, MD05.2024
Associate’s Degree - Biology
College of Southern Maryland
Leonardtown03-2026
Skills
- Customer Service & Sales
- Animal Handling & Care
- Small Business Operations
- Multitasking & Time Management
- Vendor Relations
- Team Collaboration
- Event Planning
- Fast Learner
Community Service
Girl Scouts – Nation’s Capital
14 Years | 300+ Hours
- Event Planner & Volunteer Leader
- Planned and executed large-scale Girl Scout events for hundreds of participants.
- Managed logistics, food, crafts, and educational activities.
- Demonstrated leadership, time management, and adaptability in fast-paced settings.
- Fostered youth development, teamwork, and community engagement.
Timeline
Full-Time Small Business Owner
Tune Town Vinyls
05.2024 - Current
Cashier & Floor Assistant
Shepherd's Old Field Market
11.2021 - Current
Part-Time Small Business Co-Owner
Mystical Beauty
07.2019 - 01.2023
Professional Pet Sitter
Self-Employed
01.2015 - Current
High School Diploma -
Leonardtown High School
Associate’s Degree - Biology
College of Southern Maryland
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