Grace Gwena
Philadelphia,PA
Summary
An enthusiastic individual who is highly motivated to work efficiently with patients, families, and care teams. Friendly, adaptable, and collaborative professional successfully devising satisfying solutions to complex problems. Exceptional time management skills, allowing effective multi-tasking to deliver customer satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Coordinator
Hardy Helpers
04.2022 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients 25 -30 patients on average.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication. This reduced cancellation of services by 10%.
- Customer care services to patients. Resolving irregularities in care and scheduling of care nurse assistants, making, on average, 50 calls daily.
Patient Care Nurse Assistant
Care Angels
12.2021 - 03.2022
- Communicated and documented pertinent observations and information to maintain complete and accurate records of care given to patients.
- Recognized patient and family reactions to hospitalization, illness, procedures, and staff and initiated supportive measures.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under the general supervision of RN.
- Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote the highest standard of customer relations principles for patients, visitors, and fellow staff members.
Education
MBA - Healthcare Administration
George Mason University
Fairfax, VA12.2024
Bachelor of Arts - Industrial And Organizational Psychology
Rhodes University
South Africa04.2003
Skills
- Appointment Confirmation
- Medical Services Administration
- Forms and Spreadsheet Creation
- Professional Relationships
- Verbal and Written Communication
- Payment Arrangements and Negotiation
- Satisfaction Assessment and Tracking
- Electronic Records Management
- Patient Care and Education
- Multitasking Abilities
- Organizational Skills
- 70 WPM Typing Speed
Timeline
Patient Coordinator
Hardy Helpers
04.2022 - Current
Patient Care Nurse Assistant
Care Angels
12.2021 - 03.2022
MBA - Healthcare Administration
George Mason University
Bachelor of Arts - Industrial And Organizational Psychology
Rhodes University
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