Grace Hakel
Daytona Beach,FL
Summary
Dynamic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Server
Landshark Bar & Grill
Daytona Beach, Florida
02.2023 - Current
- Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques
- Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment
- Operates point-of-sale system with high level of efficiency and handles large amounts of currency
- Maintains positive guest satisfaction by exceeding service expectations
- Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition
Bike Week Bartender, Seasonal
Neptune's Sports Pub
Daytona Beach, Florida
03.2023 - 03.2026
- Crafted a variety of cocktails and beverages for diverse clientele
- Provided exceptional customer service in a fast-paced sports pub environment.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with patrons to create a welcoming and enjoyable atmosphere.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Special Order Account Representative
Staples Promotional Products
Remote, Remote
09.2022 - Current
- Works with customers and sales teams on non-standard requests, providing product ideas, quotes, and solutions
- Works with customers and sales teams on non-standard requests, providing product ideas, quotes, and solutions.
- Develops client relationships, manages expectations, and resolves issues
- Researches and sources items from stock, approved suppliers, or custom manufacturing for events and specific needs.
Operations Manager, Front Office and Housekeeping
Sheraton New Orleans
New Orleans, LA
09.2021 - 09.2022
- Oversaw day-to-day operations of 1,100-room hotel with front office staff of 40 employees and housekeeping staff of 75 employees.
- Identify and resolve unauthorized, unsafe or ineffective practices.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Increased revenue by overseeing hotel upgrade incentive program
- Extensive knowledge in property management systems Salesforce, Lightspeed, and Rex
- Ensured compliance with health and safety regulations, maintaining a secure environment for guests and staff.
- Implemented guest stay personalization in housekeeping, boosting cleanliness scores by 6%.
- Cultivated positive rapport with fellow employees to boost company morale, and promote employee retention.
Education
Bachelor of Science -
Bowling Green State University
Bowling Green05.2020
Skills
- Leadership
- Safety standards and protocols
- Flexible and adaptable
- Food and beverage knowledge
- Problem solving
- Team collaboration
- Foreign language proficiency
- Suggestive selling
Languages
Spanish
Professional
Timeline
Bike Week Bartender, Seasonal
Neptune's Sports Pub
03.2023 - 03.2026
Server
Landshark Bar & Grill
02.2023 - Current
Special Order Account Representative
Staples Promotional Products
09.2022 - Current
Operations Manager, Front Office and Housekeeping
Sheraton New Orleans
09.2021 - 09.2022
Bachelor of Science -
Bowling Green State University