Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Hanley

Woodbury,CT

Summary

Personable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Server

P.F. Chang's Bistro
West Hartford, CT
07.2024 - Current
  • Provided excellent customer service to ensure the highest level of satisfaction.
  • Strong ability to multitask while successfully performing under pressure.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained dining ambiance through preparation and attention to presentation detail.

Hostess/ Hospitality Trainer/ Server

P.F. Chang's Bistro
Baton Rouge, LA
09.2021 - 06.2024
  • Hospitality certified trainer of new hires for hostess and service assistant positions.
  • Responsible for preparation, delivery, and setup of off-site catering events (Hospitals, Louisiana State University, Private Residences).
  • Ensured each guest was served courteously, efficiently, and promptly.
  • Performed opening and closing duties, such as housekeeping, setting up the dining room, and restocking and organizing supplies.

Sales Associate

Aerie By American Eagle
Baton Rouge, LA
09.2020 - 04.2021
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Upheld daily safety protocols and procedures during the Covid-19 pandemic.

Sales and Support Generalist

Victoria Secret
Southbury, CT
05.2018 - 03.2020
  • Organized stockrooms according to size, color and style of merchandise.
  • Inspected all incoming shipments for quality control purposes.
  • Maintained knowledge of current trends in the lingerie industry.
  • Conducted professional bra fittings for customers, assessing their needs and recommending appropriate sizes and styles.

Service Station Attendant

Robert Motorcars
Woodbury, CT
10.2016 - 12.2017
  • Greeted customers, answered questions, and provided assistance with purchases.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.

Games Operator

Quassy Amusement Park
Middlebury, CT
08.2015 - 10.2016
  • Verified currency before exchanging it for chips or tokens at the table games.
  • Assisted customers with questions or complaints regarding their gaming experience.
  • Monitored game tables to ensure that all rules were being followed correctly.
  • Operated cash register efficiently during peak hours of business.

Education

High School Diploma -

Nonnewaug High School
Woodbury, CT
06-2017

Some College (No Degree) - Elementary Education

Flagler College
Saint Augustine, FL

Some College (No Degree) - Elementary Education

Western Connecticut State University
Danbury, CT

Skills

  • Guest Engagement
  • Liquor, wine, and food service
  • Point of Sale (POS) system operations
  • First Aid and CPR Certified
  • Positive and professional
  • Sales Techniques
  • Strong Work Ethic
  • Problem Solving Abilities

Timeline

Server

P.F. Chang's Bistro
07.2024 - Current

Hostess/ Hospitality Trainer/ Server

P.F. Chang's Bistro
09.2021 - 06.2024

Sales Associate

Aerie By American Eagle
09.2020 - 04.2021

Sales and Support Generalist

Victoria Secret
05.2018 - 03.2020

Service Station Attendant

Robert Motorcars
10.2016 - 12.2017

Games Operator

Quassy Amusement Park
08.2015 - 10.2016

High School Diploma -

Nonnewaug High School

Some College (No Degree) - Elementary Education

Flagler College

Some College (No Degree) - Elementary Education

Western Connecticut State University

Similar Profiles

CREATE PROFILE
Grace Hanley