Grace Harrell
Mobile,AL
Summary
Hi! My name’s Grace. I am a friendly and approachable person with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience. I look forward to working with you!
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Pollmans Bake Shop
01.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Wooforee
HopHounds Brew Pub
05.2023 - 08.2023
- Worked Doggy Daycare
- Worked at the front counter, greeted customers, serving drinks, etc.
- Cleaning
Waitress
Big Time Diner
10.2021 - 02.2022
- Waited tables
- Cleaning
- Hosting
Cashier
A&M Peanut Shop
03.2021 - 09.2021
- Worked the cash register
- Inventory
- Cleaning
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School -
2023
Skills
- Strong Communication
- Teamwork
- Customer Service
- Leadership
- Time Management
- Computer Literacy
- Customer service
- Team leadership
- Problem-solving
- Positive attitude
- Flexible schedule
- Reliable and responsible
Timeline
Cashier Team Lead - Pollmans Bake Shop
01.2024 - Current
Wooforee - HopHounds Brew Pub
05.2023 - 08.2023
Waitress - Big Time Diner
10.2021 - 02.2022
Cashier - A&M Peanut Shop
03.2021 - 09.2021
Mcgill Toolen Catholic High School - High School,
Similar Profiles
Alyssa OlsonAlyssa Olson
Customer Service Representative at Bordertown Coffee & Bake ShopCustomer Service Representative at Bordertown Coffee & Bake Shop
Joanna ShaughnessyJoanna Shaughnessy
Owner at The NY Italian Texan Bake ShopOwner at The NY Italian Texan Bake Shop
LYKEM OBANDO ABOYLYKEM OBANDO ABOY
Document Controller at Mayong's Snack House and Bake ShopDocument Controller at Mayong's Snack House and Bake Shop