Fishing, Hunting and other outdoor activies
Shannon Ossana
Olathe
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
18
18
years of professional experience
Work History
Cashier Team Lead
Academy Sports Outdoors
01.2021 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Key Account Manager
Blue Chip Printing
01.2007 - Current
- Responded to customer requests with friendly knowledgeable service
- Capitalized on upsell opportunities with new and potential customers
- Researched complex problems and resolved issues in a timely manner
- Managed liaison between customers, management and sales team
- Built and maintained strong client relationships to drive business growth.
- Communicated with vendors regarding back order availability, future inventory and special orders
- Described product to customers accurately explaining details and care of merchandise
- Answered customer questions about product availability and shipment times
- Placed special merchandise orders for customers
- Answered customer questions regarding merchandise and pricing
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Fostered lasting relationships with customers building loyalty and expanding client bases
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor of Business Science - Technology Commercial Graphics
Pittsburg State University
Pittsburg, KSSkills
- Sales proficiency
- Excellent work ethic
- Customer-oriented
- Knowledgeable in Microsoft Products
- Strong client relations
- Performance tracking
- Strong verbal communication
- Cashier training
- Merchandise zoning
- Team leadership
- Product knowledge
- CRM proficiency
Interests
Timeline
Cashier Team Lead
Academy Sports Outdoors
01.2021 - Current
Key Account Manager
Blue Chip Printing
01.2007 - Current
Bachelor of Business Science - Technology Commercial Graphics
Pittsburg State University
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