Zyrah Frausto
Dallas,Plano
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Academy Sports And Outdoors
10.2022 - 07.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Built relationships with customers to encourage repeat business
- Upsold additional products and services to customers, increasing revenue
- Handled cash with high accuracy and took care to check bills for fraud
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Online Grocery Associate
Walmart
09.2021 - 10.2022
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
Cashier and Guest Advocate
Target
09.2019 - 01.2020
- Collaborated with team members to handle guest requirements from check-in through check-out
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Concessions Worker and Cashier
Cinemark
09.2018 - 08.2019
- Consistently provided friendly service to promote better customer engagement.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
Courtesy Clerk
Tom Thumb
07.2018 - 10.2018
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collected more than 40 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Food Prep Cook
Subway
09.2017 - 10.2017
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Education
High School Diploma -
Plano West Senior High School
Plano, TX08.2019
Skills
- Sales proficiency
- Accurate money handling
- Refunds and Exchanges
- Staff Training
- Identification Checks
- Cash Management
- Coaching and Mentoring
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Academy Sports And Outdoors
10.2022 - 07.2024
Online Grocery Associate
Walmart
09.2021 - 10.2022
Cashier and Guest Advocate
Target
09.2019 - 01.2020
Concessions Worker and Cashier
Cinemark
09.2018 - 08.2019
Courtesy Clerk
Tom Thumb
07.2018 - 10.2018
Food Prep Cook
Subway
09.2017 - 10.2017
High School Diploma -
Plano West Senior High School
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