Tiffany Turner
Breaux Bridge,LA
Summary
Hi my name is Tiffany Turner i have different experiences with different job history. I support health outcomes with tailored treatment and care planning. Also customer service experienced with 15+ years. Energetic employee well versed in strong communication and organization skills.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Walmart
Carencro, LA
10.2024 - Current
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Managed scheduling, payroll, and time off requests for team members.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Mental Health Technician
Department of Health Care Services
Pineville, LA
10.2022 - 09.2024
- A full time position working with Elderly and younger adults
- Dealt with combative and psychiatric patients
- Cared for mentally disabled people
- Took care of their homes and personal belongings
- Also Assisted Patients to and from doctors appointment
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Maintained detailed records of patient progress and treatment outcomes.
- Documented patient interactions in compliance with HIPAA requirements.
Retail Customer Support Specialist
Macy’s
Alexandria, LA
06.2020 - 09.2022
- Maintained positive working relationship with fellow staff and management.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Participated in team meetings to discuss strategies for improving customer experience.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Direct Care Provider
St.Mary's Residential training school
Boyce, LA
06.2019 - 08.2021
- Assisted clients to medical or dental appointments, grocery and errands
- Maintained wheelchairs, walking frames, and hearing aides
- Cooked meals to meet diverse dietary requirements
- Completed laundry, ironing and dry cleaning
- Recorded client status progress and challenges in logbooks and reports.
- Assisted individuals in learning and developing new skills.
Customer Service Associate
Paragon Casino Resort
Marksville, LA
01.2016 - 05.2019
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Handled inbound and outbound calls to verify patient appointments.
- Answered telephone calls and responded appropriately according to established protocols.
- Made outbound calls to existing and potential customers.
- Built strong relationships with customers through providing excellent customer service experience.
- Greeted customers upon arrival and provided an excellent customer service experience.
- Developed relationships with customers by delivering exceptional customer service experience.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Resolved customer inquiries in a timely manner.
- Answered phone calls from customers promptly and courteously.
Education
High school diploma -
Avoyelles high school
Moreauville, LA05.2000
Skills
- Customer Service
- Communication skills
- Inbound and Outbound Calls
- Computer Literacy
- Multiple Phone Lines
- Food Service
- Autism Experience
- Documentation
- Meal Preparation
- Mental Health Services
- Shift scheduling
- Clear communication
- Data entry experience
- Microsoft Word mastery
- Document formatting expertise
- Strong reading talents
- Strong listening talents
Timeline
Cashier Team Lead
Walmart
10.2024 - Current
Mental Health Technician
Department of Health Care Services
10.2022 - 09.2024
Retail Customer Support Specialist
Macy’s
06.2020 - 09.2022
Direct Care Provider
St.Mary's Residential training school
06.2019 - 08.2021
Customer Service Associate
Paragon Casino Resort
01.2016 - 05.2019
High school diploma -
Avoyelles high school