Grace Harris
Jacksonville
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Pharmacy Technician
Walgreens
Shelby
09.2022 - 08.2025
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists with medication inventory management and stock replenishment.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization in pharmacy work areas and storage spaces.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Customer Service Representative
Walgreens
Shelby
08.2018 - 09.2022
- Assisted customers in locating products throughout the store.
- Resolved customer complaints with empathy and effective problem-solving skills.
- Processed transactions accurately using point-of-sale systems.
- Handled inventory management tasks, including restocking shelves and checking stock levels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed photo orders with excellent organizational skills to maintain customer privacy.
Sales Associate
Target
Lanham
07.2014 - 08.2017
- Assisted customers in locating products and providing product information.
- Maintained store appearance by organizing merchandise and restocking
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Implemented promotional displays to highlight seasonal products and sales events.
- Conducted inventory checks to monitor stock levels and manage product availability.
- Greeted customers and provided exceptional customer service.
Receptionist/Assistant
Lifespa: wellness spa
Bowie
11.2009 - 06.2013
- Greeted clients warmly and provided exceptional customer service at wellness spa.
- Managed appointment scheduling using spa management software effectively.
- Assisted in maintaining a clean and welcoming reception area daily.
- Assisted with licensed professional with set up.
- Ordered and maintained stock rotation.
- Processed payments efficiently and maintained accurate transaction records.
- Supported marketing efforts by distributing promotional materials to clients regularly.
- Organized filing system for easy retrieval of documents.
- Handled confidential information with discretion and professionalism.
Education
PTCB - Pharmacy Technician Certification Exam
Walgreens University
Shelby, NC 04.2023 - 05.2023
Bowie High School
Bowie, MDSkills
- Preparing medications
- Inventory management
- Pharmacy software
- Compliance adherence
- Patient data entry
- Attention to detail
- Team collaboration
- Scheduling
- Insurance billing
References
References available upon request.
Timeline
PTCB - Pharmacy Technician Certification Exam
Walgreens University
04.2023 - 05.2023
Pharmacy Technician
Walgreens
09.2022 - 08.2025
Customer Service Representative
Walgreens
08.2018 - 09.2022
Sales Associate
Target
07.2014 - 08.2017
Receptionist/Assistant
Lifespa: wellness spa
11.2009 - 06.2013
Bowie High School