Grace Hippert
Asian Cafe
Hagerstown,MD
1
Certification
9
years of professional experience
Dynamic Shift Manager at Aldi with a proven track record in team development and inventory management. Expert in enhancing customer satisfaction through effective problem-solving and employee training. Recognized for optimizing operations and fostering a collaborative work environment, consistently achieving high performance and operational efficiency.
Work History
Shift Manager
3 Years 9 Months- Supervised team operations to ensure efficient workflow and adherence to company policies.
- Trained new staff on operational procedures and safety protocols to enhance productivity.
- Coordinated inventory management, ensuring stock levels met store demands effectively.
- Monitored sales performance, identifying trends to optimize staffing during peak hours.
- Conducted regular audits of store displays and signage for compliance with company standards.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for patrons.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Delivery Driver
4 Years 2 Months- Safeguarded food quality during transportation to ensure customer satisfaction.
- Delivered orders promptly and accurately, enhancing overall service efficiency.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Assisted in route planning to minimize delivery times and fuel consumption.
- Communicated effectively with customers regarding order status and delivery updates.
- Coordinated with kitchen staff to streamline order preparation and delivery operations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Front End Supervisor
4 Years 3 Months- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
Education
- Psychology
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Energetic and enthusiastic
Training and mentoring
Relationship building
Team development
Delegating work
Interpersonal skills
Inventory control
Documentation and reporting
Schedule management
Inventory controls
Sales strategies
Operations management
Schedule oversight
Shift leadership
Shift checklists
Problem-solving
Critical thinking
Inventory management
Willingness to learn
Teamwork and collaboration
Multitasking and prioritizing
Time management
Attention to detail
Customer satisfaction
Accomplishments
At both my role at Giant Eagle, and at Aldi I have accomplished my goal by staying motivated, dedicated, and hard working, of moving upwards in the companies and being promoted to a manager/ supervisor position.
Certification
At my current full time job at Aldi I was voted and awarded a certificate for most valuable employee of the year, for my outstanding services, being a reliable worker, always willing to pick up extra slack or hours if needed, and creating and keeping a positive attitude and atmosphere.
Timeline
Shift Manager
Aldi
11.2022 - CurrentRead More
Delivery Driver
Asian Cafe
06.2022 - CurrentRead More
Front End Supervisor
Giant Eagle
09.2017 - 12.2021Read More
Good College
from Psychology
Read More