GRACE HODGES
BRENHAM,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CMA position. Ready to help team achieve company goals. To seek and maintain full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant
Sign Gypsies Brenham Area
01.2019 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized and Prepared inventory as needed to set up each job.
- Installation assistant in all aspects of setting up a display.
Counter Customer Service/Ice Cream Server
Dairy Queen Restaurant
05.2022 - 08.2022
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer relations through communication and helpful interactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Dual Credit -
Blinn College
Brenham, TXHigh School Diploma -
Brenham High School
Brenham, TX05.2023
Skills
- Understanding Customer Needs
- Kitchen Equipment
- Customer Satisfaction
- Providing Feedback
- Articulate Communication
- Order and Refund Processing
- Service Quality
- Managing Multiple Tasks
- Food Preparation
- Process Transactions
- Calm and Professional Under Pressure
- Sanitation Guidelines
- Closing Procedures
- Operational Efficiency
- Cash Drawer Reconciliation
- Phone Systems
- Food Safety Guidelines
- Customer Transactions
- Attentive Service
- Food Handling Standards
- Timely Food Delivery
- Issue and Complaint Resolution
- Customer Service and Assistance
- Health Code Standards
- Front Counter Work
- Station Preparation
Certification
- Certified Medical Assistant
- BLS - Basic Life Skill Certification
Timeline
Counter Customer Service/Ice Cream Server
Dairy Queen Restaurant
05.2022 - 08.2022
Assistant
Sign Gypsies Brenham Area
01.2019 - Current
Dual Credit -
Blinn College
High School Diploma -
Brenham High School
- Certified Medical Assistant
- BLS - Basic Life Skill Certification
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