GRACE HOLMES
Bronx,NY
Summary
Dependable Human Services professional with experience supporting clients in homeless-services settings and maintaining safe, clean, and orderly facilities. Skilled in client monitoring, intake support, incident reporting, property inventory, facility inspections, cleaning, routine maintenance, and shift documentation. CPR and First Aid certified, with strong communication, teamwork, and crisis-intervention skills.
Overview
7
7
years of professional experience
Work History
PROGRAM AIDE
CARE FOR THE HOMELESS
Bronx, NY
11.2023 - 06.2026
- Monitored clients continuously, responding promptly to requests and ensuring a safe environment
- Processed new client intake information and managed bed assignments efficiently
- Observed and reported unusual client behavior to case management and clinical staff to maintain safety
- Secured clients' personal property and maintained accurate inventory records
- Completed detailed electronic shift summaries and maintained log books for communication
- Provided clothing and personal care items to clients to support their well-being
- Assisted in the cafeteria with meal service during breakfast, lunch, and dinner
PORTER
CARE FOR THE HOMELESS
Bronx, NY
03.2023 - 11.2023
- Conducted daily inspections of building and property to identify and address safety hazards promptly
- Maintained cleanliness and orderliness of common areas and landscaping to promote a secure environment
- Assisted with garbage removal and ensured proper disposal to maintain hygiene standards
- Removed snow and ice from sidewalks during inclement weather to ensure resident safety
HOUSEKEEPING
BLOOMINGDALES
New York, NY
11.2022 - 03.2023
- Maintained cleanliness of facility by sweeping, mopping floors, and servicing restrooms following safety guidelines
- Emptied trash receptacles and ensured proper disposal to uphold sanitary conditions
- Responded to customer inquiries and addressed complaints promptly and courteously
JANITOR
USPS
Queens, NY
10.2019 - 09.2022
- Performed thorough cleaning of floors, windows, and common areas to maintain a safe and sanitary environment
- Cleaned and sanitized bathrooms, restocked supplies to ensure hygiene standards
- Emptied waste baskets and maintained cleanliness of all facility areas
Education
Associate of Science - Human Services
Monroe College
Bronx, NY06-2026
Skills
- Communication, Teamwork, and Time Management
Timeline
PROGRAM AIDE
CARE FOR THE HOMELESS
11.2023 - 06.2026
PORTER
CARE FOR THE HOMELESS
03.2023 - 11.2023
HOUSEKEEPING
BLOOMINGDALES
11.2022 - 03.2023
JANITOR
USPS
10.2019 - 09.2022
Associate of Science - Human Services
Monroe College