Grace Ingersoll
Madison,WI
Summary
Proven service professional with a track record of enhancing customer satisfaction at Badger Tavern, adept in responsible alcohol service and fostering loyal clientele through clear communication and an engaging personality. Excelled in multitasking and teamwork, significantly contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Bartender
Badger Tavern And The Flying Hound Alehouse
Madison, WI
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Prepared garnishes by evenly slicing and pitting fruits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Food Delivery Driver and Sales Associate
Duffl
Los Angeles, CA
10.2022 - 04.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served as shift lead and oversaw deliveries from the warehouse
- Communicated proactively with management about potential issues or delays in delivery times.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Processed shipment and preformed inventory checks.
Private Nanny
The Ahn Family
Iowa City, IA
05.2021 - 08.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
Barista
Sidekick Coffee And Books
Iowa City, IA
10.2020 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
High School Diploma -
Iowa City West High School
Iowa City, IA05.2022
Skills
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
- Payment Processing
- Service-oriented mindset
- Food Service
Timeline
Bartender
Badger Tavern And The Flying Hound Alehouse
01.2024 - Current
Food Delivery Driver and Sales Associate
Duffl
10.2022 - 04.2023
Private Nanny
The Ahn Family
05.2021 - 08.2022
Barista
Sidekick Coffee And Books
10.2020 - 05.2022
High School Diploma -
Iowa City West High School