Grace Jackson
Powder Springs,GA
Summary
Customer service professional with strong communication and project coordination skills. Improved workflows through process support and issue resolution. Strengthened team performance through reliable coordination and support.
Overview
11
11
years of professional experience
Work History
Manager
Strathmore Foors
Atlanta, GA
05.2024 - 07.2026
- Coordinated team scheduling and task assignments to streamline workflow.
- Managed daily operations, ensuring adherence to quality standards and efficient processes.
- Monitored staff performance and addressed issues to enhance team accountability.
- Helped coordinate communication across departments for smooth operations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Applied customer service standards and resolved customer concerns to maintain quality service.
Administrative and HR Assistant
Mortensen Woodwork
Union City, GA
11.2019 - 06.2024
- Maintained and updated employee records for wages, performance reviews, benefits, and leaves to ensure compliance and accessibility.
- Filed and kept employee personnel records organized and secure.
- Managed sensitive employee data securely.
- Answered employee questions about benefits and company policies.
- Clarified personnel policies, benefits, and procedures for employees and job applicants to facilitate understanding and adherence.
- Supported HR with document preparation and calendar scheduling.
- Coordinated planning and execution of company events to enhance employee engagement.
Administrative Assistant to Vice President
DMA Custom Millwork
Atlanta, GA
11.2015 - 06.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated office communications and scheduling for various departmental activities.
- Facilitated communication between different departments within the organization.
- Implemented filing systems to organize project records and improve accessibility.
- Maintained office equipment by scheduling repairs and conducting routine checks.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
Education
BBA - Management
Columbus State University
Columbus, GA08-1996
Skills
- Project coordination
- Team leadership
- Operational efficiency
- Expense management
- Schedule organization
- Customer service and support
- Interdepartmental communication
- Data analysis
- Attention to detail
- Effective communication
Affiliations
- Volunteer, Yaarab Shriners
- Volunteer, Cancer Awareness Initiatives
- Volunteer, Alzheimer's Association
- Board of Directors, Wagon Wheel Sporting Club, 2009 - 2014
Timeline
Manager
Strathmore Foors
05.2024 - 07.2026
Administrative and HR Assistant
Mortensen Woodwork
11.2019 - 06.2024
Administrative Assistant to Vice President
DMA Custom Millwork
11.2015 - 06.2019
BBA - Management
Columbus State University