Summary
Work History
Education
Skills
Timeline
Generic

Grace Jenkins

Remote Customer Service/Dispatcher /Inside Sales
Clearwater,FL

Summary

Dynamic customer service professional with a proven track record at Bank of America, excelling in problem resolution and teamwork. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Committed to continuous improvement and adept at managing time efficiently to meet deadlines.

Work History

Electronic Claim

Bank of America
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Xerox

Customer Service Representative

Danka Office Imaging
St Petersburg F
  • Contributed to process improvements that enhanced overall customer satisfaction consistently.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Lincare Holdings, Inc Specialty Pharmacy Division
Clearwater FL
2011 - 2025
  • Assisted customers with inquiries regarding medication orders and insurance coverage.
  • Collaborated with healthcare providers to resolve patient issues effectively.
  • Maintained organized records of customer interactions and transactions efficiently.
  • Resolved customer complaints by implementing appropriate solutions swiftly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Champlain Junior College
Burlington, VT

Skills

Customer service

Problem resolution

Problem-solving

Attention to detail

Time management

Organization and time management

Decision-making

Teamwork and collaboration

Verbal communication

Active listening

Computer skills

Timeline

Electronic Claim

Bank of America

Customer Service Representative

Xerox

Customer Service Representative

Danka Office Imaging

Customer Service Representative

Lincare Holdings, Inc Specialty Pharmacy Division
2011 - 2025

High School Diploma -

Champlain Junior College

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Grace Jenkins Remote Customer Service/Dispatcher /Inside Sales