Summary
Overview
Work History
Education
Skills
Timeline
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Grace Jolley

Reno,NV

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Overview

4
4
years of professional experience

Work History

Private Nanny

Kaylen Obray
08.2022 - Current
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.

Bartender Shift Manager

Wonder Ale Works
01.2021 - 08.2022
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Guest Service Representative

European Wax Center
07.2020 - 12.2021
  • Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
  • Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Education

High School Diploma -

Placer High School
Auburn, CA
05.2016

Skills

  • Transportation safety
  • Child Safety
  • Critical Thinking
  • Problem-Solving
  • Active Listening
  • Boundary Setting
  • Regulating Schedules
  • Problem-solving aptitude
  • Teaching Empathy
  • Analytical Skills

Timeline

Private Nanny

Kaylen Obray
08.2022 - Current

Bartender Shift Manager

Wonder Ale Works
01.2021 - 08.2022

Guest Service Representative

European Wax Center
07.2020 - 12.2021

High School Diploma -

Placer High School

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Grace Jolley