Grace Jones
Grand Bay,AL
Summary
Skilled Early Head Start Teacher from Small Wonders Daycare, adept in child development and creative lesson planning. Demonstrated excellence in fostering customer loyalty and resolving complaints with empathy, enhancing satisfaction. Excels in teamwork and problem-solving, ensuring a welcoming environment. Achieved customer service goals, showcasing a blend of hard and soft skills to exceed expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Early Head Start Teacher
Small Wonders Daycare
Grand Bay, AL
07.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Cashier
Greer’s CashSavor
Bayou La Batre, AL
08.2022 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
High School Diploma -
Alma Bryant High School
14001 Hurricane Blvd, Irvington, AL 3654405.2023
Skills
- Parent-Teacher Communication
- Positive Reinforcement
- Goal Setting
- Child development expertise
- Creative lesson planning
- Social-emotional learning
- First aid and CPR certified
- Teamwork and Collaboration
- Problem-Solving
Certification
- Early Childhood Education Certificate - Various State Departments of Education.
- Infant/Toddler Care Credential – Zero to Three or other recognized institutions.
- CPR/AED Certification
Timeline
Early Head Start Teacher
Small Wonders Daycare
07.2023 - Current
Customer Service Cashier
Greer’s CashSavor
08.2022 - 10.2023
High School Diploma -
Alma Bryant High School