Grace Kapichi
Amazon Associate
Steger, IL,IL
Summary
A graduate student of Bachelor of Arts in Business Administration and Management. 2 years of experience in customer service and 4 years of experience in handling and shipping products in warehouses. Strong communicator focused on delivering outstanding customer care
Overview
6
6
years of professional experience
Work History
Amazon Associate
Amazon
University Park, IL
09.2018 - Current
- Handling and shipping products to their destinations.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction. Managed over 30 customer calls per day
- Prepare orders for shipment by systematically picking, packing, and labeling merchandise
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Cashier
Little Caesars
Steger, IL
06.2017 - 10.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took over 50 orders per day, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
Family Dollar
South Chicago Heights, IL
07.2017 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Assisting customers with their shopping and informing guests about sales, coupons and specials.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by 10% during holiday season
Education
Bachelor of Arts - Business Administration And Management
Governors State University
University Park, IL05.2022
Associate of Arts - Business Administration
Prairie State College
Chicago Heights, IL08.2020
Skills
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Computer Skills
Timeline
Amazon Associate
Amazon
09.2018 - Current
Cashier
Family Dollar
07.2017 - 08.2018
Cashier
Little Caesars
06.2017 - 10.2018
Bachelor of Arts - Business Administration And Management
Governors State University
Associate of Arts - Business Administration
Prairie State College
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