Grace Keen
Cayce,SC
Summary
Dynamic server with exceptional customer service skills, honed at Lucky Strike, where I increased sales through effective upselling and built lasting relationships with patrons. Proficient in cash handling and maintaining cleanliness standards, I consistently ensured a welcoming atmosphere and swift resolution of customer concerns, enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Lucky Strike
Cayce, SC
11.2024 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Village Idiot
Cayce, SC
11.2023 - 11.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
None - Psychology
Midlands Technical College
West Columbia, SCSkills
- Exceptional costumer service
- Cleanliness standards
Timeline
Server
Lucky Strike
11.2024 - Current
Server
Village Idiot
11.2023 - 11.2024
None - Psychology
Midlands Technical College